policies & shipping
For any orders placed during closure:
5/15-5/21 refund will be issued in the original payment tendered
5/22-5/28 refund will be issued in the form of store credit
Items must be returned in new condition with tags attached within 7 days of purchase for a full refund (less any shipping charges we spent getting the item/s to you; if you only return a portion of your order the shipping charge will be prorated). Refund will be issued in the payment tendered.
From 8-14 days your new-with-tags return is eligible for store credit.
All red-line items and purchases beyond 14 days are final sale.Condition
We will gladly accept the return of products that are still new-in-packaging, unwashed, unworn, free of any pet hair, smoke or other scents. In short, we must be able to confidently put this product back on our shelf.
If you receive a product with manufacturer defects, please let us know. Miss-ship? Did we mistakenly ship you the wrong item? Please let us know within two business days of package receipt. We want to fix it!
SHIPPING & DELIVERY
We offer shipping, delivery, curbside-pickup and in-store pickup.
Thanks to an overwhelming response, we are now offering delivery for the foreseeable future! Deliveries will take place every Wednesday and Saturday. All deliveries will be contactless. We will drop your package at your front door and text the number you included at checkout to confirm.
We reserve the right to change any order marked for 'delivery' to 'to be shipped' if we are not able to access the drop-off address or the drop-off address exceeds the three-mile radius. In the event this happens we will email to confirm the change.
Free Shipping for all US orders over $25
$5 Shipping for all US orders under $25
Free Delivery for all orders over $25 within a three-mile radius of the shop
$5 Delivery for all orders under $25 within a three-mile radius of the shop
We make every effort to ship within one business day as we know how anxious you are for your pretties! But please understand we are a small company and things do come up. For this reason we officially state we ship within four business days. You will receive an email with tracking information as soon as your order ships.
Please note it can take up to 24 hours for tracking information to update. Unfortunately, we cannot guarantee when an order will arrive once it is in USPS or UPS's hands. Most orders do arrive to their destination within 5 business days. We encourage you to order in a timely fashion to avoid delays caused by shipping.
Please contact us to discuss international shipping. You will be invoiced for actual shipping costs. KATE will cover insurance, and you are responsible for any duties/import/customs fees.